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Returns Policy

Last Updated: 07/01/2024

Thank you for shopping at The Green Dragon. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns:

- You may be eligible for a return if you have received a damaged or defective product.
- We may also accept returns for items that are unused, in the same condition as received, and in their original packaging.

 

Initiating a Return:

- To initiate a return, please Contact us via Email within 7 days days of receiving your order to request a return authorization.
- In your request, please provide your order number and a detailed description of the reason for the return.

 

Return Authorization:

- Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Please do not return items without prior authorization, as these returns may not be accepted.

 

Shipping Costs:

- You are responsible for the cost of returning the item unless the return is due to our error (e.g., you received a damaged or incorrect item).

 

Refund Process:

- Once we receive your returned item and inspect it, we will notify you about the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.

 

Refund Timing:

- Refunds may take 5-7 Days to process, depending on your payment method and financial institution.
- We will make every effort to process your refund as quickly as possible.

 

Exclusions:

- Certain items, such as open and painted miniatures, may not be eligible for returns.

 

Contact Us:

If you have any questions about our returns policy or need assistance with a return, please contact us Via Email greendragonpod@gmail.com

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